Dispatching Mondays & Thursdays :: EU customers please order from Etsy instead

Postage Info

☛ I dispatch twice a week, on Mondays and Thursdays. You should receive a notification email - if I am working late, you may receive your notification the following day. 

☛ To reduce waste, I do not include a printed invoice in the package. Your order confirmation email will contain all the same information.

☛ Flat rate postage: order as much as you want and pay nothing extra.

☛ Items are sent in 100% recyclable packaging.

☛ Items are packed in sturdy Large Letter size postal boxes: they can fit through any standard letterbox, so no one needs to be home to receive it.

☛ Orders of multiple items that do not fit in one box may be split into multiple packages (no extra charge).

☛ There is an option at checkout to purchase tracked shipping for international customers, for £14.95. Tracked orders are posted once a week, so it's possible your dispatch date will be delayed by a few days.

UNITED KINGDOM

£1.95 First Class Large Letter
Delivery estimate: 1-3 business days after dispatch

INTERNATIONAL (Ex Europe)
£4.95 Royal Mail International Standard (NOT tracked)
Delivery estimate: 2-4 weeks after dispatch, but can take up to 6 weeks in busier times, such as in the months before Christmas.
£14.95 Royal Mail International Tracked and Signed
Where available. If your country does not accept Tracked AND Signed, Tracked OR Signed will be chosen. Delivery estimate: 2-4 weeks after dispatch, but can take up to 6-8 weeks in busier times, such as in the months before Christmas.

LIVE IN EUROPE?
Please place an order through my Etsy shop instead.

Order still Missing In Action, after 6-8 weeks? (2 weeks for UK)
If 6-8 weeks have passed since dispatch and you still haven't received your order, contact me at studiochesca@gmail.com quoting your order number.
Upon confirmation of your delivery address I will send a replacement. It is the responsibility of you, the customer, to provide a full and accurate shipping address. If an order does not arrive due to an incomplete or inaccurate address, a replacement will not be sent, and a refund will not be given.